Cancellation Policy

Last updated: 11 October 2026

1. Order Cancellation Before Dispatch -

Customers may request cancellation of their order before it has been dispatched.

To request cancellation, please email us at shop.hiyavijewelry@gmail.com with your order number and cancellation request.

We will confirm whether your order can be cancelled based on its current processing status.

If your prepaid order is successfully cancelled, the eligible refund will be processed to the original payment method, subject to applicable laws and payment-provider timelines.

2. Cancellation After Dispatch -

Once an order has been dispatched, it cannot ordinarily be cancelled through our standard cancellation process.

If you no longer wish to receive the order, please contact our customer support team for guidance.

This does not affect any rights or remedies available under applicable consumer protection laws.

3. Orders Cancelled by Hiyavi -

In certain circumstances, Hiyavi may need to cancel an order due to product unavailability, an inventory issue, a pricing or technical error, or an inability to fulfil the order.

If a prepaid order is cancelled by Hiyavi, any amount due to the customer will be refunded in accordance with applicable law.

We will endeavour to inform the customer using the contact details provided at checkout.

4. How to Contact Us -

For cancellation requests or assistance with an existing order, please contact:

Brand: Hiyavi
Email: shop.hiyavijewelry@gmail.com

Please include your order number and registered contact details to help us process your request efficiently.

Thank you for choosing Hiyavi. We appreciate your trust and look forward to being a part of your jewellery journey.