Shipping Information
Effective date: 12 October 2026
At Hiyavi, every piece of jewellery is prepared with care, and we want it to reach you just as thoughtfully. This policy explains our order processing, shipping, delivery and tracking procedures for our 925 sterling silver jewellery.
1. Shipping Locations -
Hiyavi currently offers shipping across India, subject to courier service availability at the delivery PIN code.
International shipping is not available at this time.
2. Order Processing Time -
All orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays, public holidays or during periods of high order volume may require additional processing time.
Please note that order processing time is separate from the estimated delivery time.
3. Shipping Partner -
Hiyavi uses Blue Dart as its intended shipping partner for order deliveries, subject to service availability and operational arrangements.
The courier used for a particular shipment may depend on the delivery location and service availability. We do not guarantee delivery to every PIN code through a particular courier.
4. Shipping Charges -
At Hiyavi, we believe your experience should be as beautiful as the jewellery you choose. That’s why we offer free shipping on all orders across India, subject to courier service availability at your delivery PIN code.
5. Free Shipping -
Enjoy 100% free shipping on every order, with no minimum purchase required. No additional shipping charges will be applied at checkout.
6. Estimated Delivery Time -
Delivery timelines depend on the destination, courier service availability and other operational factors.
Once your order has been dispatched, the estimated delivery date, where available, will be communicated through the shipping confirmation or courier tracking information.
Delivery may take longer due to public holidays, weather conditions, remote delivery locations, transportation disruptions or other circumstances beyond our control.
Hiyavi does not guarantee a specific delivery date unless expressly confirmed.
7. Order Tracking -
Once your order is dispatched, tracking details will be shared through the contact information provided at checkout, where tracking is available.
You can use the tracking details to follow your shipment’s progress. Please allow time for the courier tracking system to reflect the latest updates.
For assistance, contact us at 8976355525, or mail us at shop.hiyavijewelry@gmail.com with your order number.
8. Payment Policy -
Hiyavi currently accepts prepaid orders only.
Cash on Delivery (COD) is not available. Orders must be paid for successfully through the payment methods offered on our website at checkout.
An order will be processed after payment confirmation.
9. Delivery Address and Contact Information -
Customers are responsible for providing accurate and complete delivery details, including their full name, address, PIN code and active contact number.
If you identify an error in your delivery details, please contact us as soon as possible. We will try to assist with corrections before dispatch, but changes cannot be guaranteed once an order has been shipped.
10. Delayed or Undelivered Orders -
While we make every reasonable effort to ensure timely delivery, delays may occur because of courier operations or unforeseen circumstances.
If your shipment has not arrived within the communicated estimated delivery period, please contact shop.hiyavijewelry@gmail.com with your order number. We will assist you in checking the shipment status with the courier partner.
11. Failed Delivery and Returned Shipments -
Please ensure that the recipient is available to receive the shipment and that the contact details provided are correct.
If an order is returned to Hiyavi because of an incorrect address, repeated unsuccessful delivery attempts or non-acceptance, we will contact you to discuss the available options.
Any applicable additional shipping charges for re-dispatch will be communicated before the shipment is arranged.
12. Contact Us -
For shipping, delivery or order-related queries, please contact:
Hiyavi Customer Support Email: shop.hiyavijewelry@gmail.com
We are grateful that you have chosen Hiyavi. Thank you for allowing us to be a part of your everyday moments with timeless silver jewellery.
With care, Team Hiyavi