Privacy Policy
Last updated: 11 October 2026
At Hiyavi, your trust means as much to us as the jewellery we create. We respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains how Hiyavi collects, uses, stores, and shares your information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read this policy. Where consent is required by law, we will seek it appropriately.
1. Information We Collect -
Depending on how you use our website, we may collect the following information:
Personal information -
- Full name
- Email address
- Mobile number
- Billing and shipping address
Order and transaction information -
- Products purchased and order history
- Order confirmation and delivery details
- Payment status and transaction references
Payments may be processed through third-party payment providers. Hiyavi does not intend to collect or store your complete card details or payment passwords.
Technical information -
- IP address and browser information
- Device type and operating system
- Website pages visited and interactions with our website
- Cookies and similar technologies, where enabled
We collect only the information reasonably necessary for the purposes described in this policy or otherwise permitted by law.
2. How We Use Your Information -
Hiyavi may use your information to:
- Process and fulfil your orders.
- Arrange shipping and delivery.
- Send order confirmations, invoices, and delivery updates.
- Respond to customer queries and complaints.
- Process eligible cancellations, returns, replacements, and refunds.
- Improve our website, products, services, and customer experience.
- Prevent fraud, misuse, and unauthorised transactions.
- Meet applicable legal, tax, accounting, and regulatory obligations.
- Send promotional emails or messages where appropriate consent or another lawful basis is available.
You can opt out of promotional communications at any time. Essential service messages relating to your orders may still be sent.
3. Sharing of Information -
Hiyavi does not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment gateways: To process payments and verify transactions.
- Courier and logistics partners: To deliver your orders and provide tracking updates.
- Website and technology providers: To host, maintain, and secure our website.
- Analytics and marketing providers: If such tools are used, to understand website performance and manage permitted marketing activities.
- Professional advisers and authorities: Where required for legal compliance, dispute resolution, or the protection of our legitimate rights.
These parties may access only the information necessary for their respective services, subject to applicable contractual and legal safeguards.
4. Payment Security -
We aim to provide a secure shopping experience. Online payments may be handled by third-party payment processors that maintain their own privacy and security practices.
Customers should never share their payment passwords, OTPs, or banking credentials with anyone claiming to represent Hiyavi.
5. Cookies and Similar Technologies -
Our website may use cookies and similar technologies to:
- Keep essential website functions working.
- Remember relevant preferences.
- Understand website traffic and performance.
- Support advertising or marketing, if enabled.
You can manage cookies through your browser settings and, where provided, our website’s cookie preferences.
Non-essential cookies and tracking technologies will be handled in accordance with applicable consent requirements.
6. Data Retention -
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, and the resolution of disputes.
When information is no longer required, we will delete it or anonymise it where appropriate, subject to applicable legal retention requirements.
7. Data Security -
Hiyavi takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.
8. Your Privacy Rights -
Subject to applicable law, you may have the right to:
- Request information about the personal data we process.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally permissible.
- Withdraw consent for processing based on consent.
- Raise a privacy concern or submit a complaint.
- Exercise any other rights available to you under applicable data protection laws.
To exercise your rights, contact us using the details provided below. We may need to verify your identity before responding.
Certain records may need to be retained where required by law.
9. Third-Party Websites -
Our website may contain links to third-party websites or services. These services operate under their own privacy policies and practices.
Hiyavi is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before sharing personal information with them.
10. Children’s Privacy -
Our website is intended for individuals who can lawfully use our services and make purchases under applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If we become aware that personal information has been collected unlawfully, we will take appropriate steps in accordance with applicable law.
11. Changes to This Privacy Policy -
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
12. Contact Us -
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
Brand: Hiyavi
Email: shop.hiyavijewelry@gmail.com
Website: https://hiyavi.com
We will make reasonable efforts to address your concerns in accordance with applicable law.
At Hiyavi, we believe that trust, transparency, and care should be part of every customer experience.